Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Bingo Extra. We are committed to keeping your data safe and handling it responsibly. This page describes the types of information we gather, how it is processed, who we may share it with and the rights you have under UK data protection principles.

Types of data we collect

Personal data

When you register an account we collect personal information needed to operate your account. This typically includes your full name, date of birth, email address, telephone number, postal address and identity documents where verification is required. We also record account credentials and communication preferences.

Technical data

We collect device and connection data to provide the service and protect accounts. This includes IP address, browser and device type, operating system, geolocation derived from your IP, and log information about your visits to the site or app.

Transactional data

Transaction records include deposits, withdrawals, bets and game activity. We also store payment details for processing and anti-fraud checks, such as card or e-wallet identifiers and verification status. Where required, we keep records of responsible-gambling interactions and limit settings.

Use of information

We use your information to operate and improve our service, verify identity and age, process payments, respond to enquiries and provide customer support. Data is also used for fraud prevention, regulatory compliance, dispute resolution and to send service messages about your account. With your consent, we may send marketing communications which you can opt out of at any time.

Data protection practices

We protect personal data using appropriate technical and organisational measures, including access controls and secure transmission. Access to your information is limited to staff and service providers who need it to perform their duties. We retain data only for as long as is necessary to meet legal, regulatory and business needs.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functionality and understand how people use our services. Some cookies are essential for security and account operation; others are used for analytics and personalised content. You can manage cookie settings in your browser or via our cookie notice.

User rights

You have rights to access the personal information we hold about you, request correction, object to processing, and request restriction or portability where applicable. You may also withdraw consent to marketing communications at any time.

Access, correction and deletion of data

To access, correct or request deletion of your data, contact our Data Protection Team at [email protected]. We will respond in line with applicable UK data protection obligations and may require identity verification before fulfilling requests.

Information sharing and third parties

We may share data with third-party service providers who help deliver services - for example payment processors, identity verification services, analytics providers and regulators where required. We require such providers to protect your data and only process it for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the site or by email where appropriate. Please check this page regularly to stay informed about how we handle your data.