Responsible Gambling at Bingo Extra Casino

At Bingo Extra we take safer gambling seriously. We want play to stay fun and within your control, so we provide a range of tools and clear guidance to help you manage your activity. This page explains our approach to player protection and lists practical steps you can take if you feel gambling is becoming a problem.

Player protection principles

We focus on prevention, early intervention and clear communication. Our aim is to make it straightforward for you to set limits, recognise risky behaviour and get help when needed. We treat all requests for account restrictions promptly and discreetly.

Activity-control tools

You can manage your account with built-in controls designed to limit how much and how often you play. These tools are available in your account settings and can be changed quickly if you need to take a break or reduce activity.

Deposit limits

Players can set personal deposit limits for daily, weekly and monthly periods. These limits apply to all deposits and will be enforced immediately. If you choose to lower a limit it takes effect straight away; increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits help you cap net losses over a set period. You decide the value and duration that suit you. We recommend reviewing your limits regularly and adjusting them if your circumstances change.

Time limits and session reminders

Use session reminders and time limits to keep play within planned periods. You can set regular reality checks that warn you when a session has been running for a set time, and impose automatic logouts after a chosen interval.

Self-exclusion

If you need a longer break, self-exclusion lets you lock your account for a period you choose. Options include medium-term breaks and longer exclusions, typically starting from six months. During self-exclusion we will prevent access and stop all marketing communications.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to gamble, neglecting responsibilities, or hiding gambling activity. If you recognise these behaviours in yourself or someone close to you, consider using our tools or seeking external support.

Tips for maintaining control

Practical steps include setting firm deposit and time limits, avoiding gambling when stressed or under the influence, keeping separate finances, and not using gambling to cope with difficult emotions. Regularly review your activity and adjust limits as needed.

Professional help and support organisations

If you need specialist advice, contact organisations such as GamCare or GambleAware, or call the National Gambling Helpline for confidential support. You can also speak to our support team via live chat if you want help applying limits or arranging self-exclusion.