Bingo Extra Casino Terms and Conditions

This page sets out the terms and conditions that govern your use of Bingo Extra. It explains the relationship between us and you, the standards we expect from users, and the basic rules that apply to accounts, payments, promotions and disputes. By using our services you agree to these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

You must register and maintain accurate account information and keep your login details secure. You are responsible for all activity on your account and must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse, multiple accounts, or breach of these terms. We will carry out identity and payment method checks as part of our verification process and may refuse withdrawals until checks are complete.

Eligibility requirements

Use of our services is limited to eligible customers only. You must be at least 18 years old and able to form a binding contract under the law of your country of residence. Residents of countries where we do not offer services or where local law prohibits online gambling are not permitted to register. You must not hold more than one active account with us and you must not attempt to circumvent self-exclusion or other account restrictions.

Acceptable platform use

Play must be fair and lawful. You must not use automated tools, collude with other players, or exploit system errors. Abusive, threatening or offensive behaviour towards our staff or other customers is not permitted. We reserve the right to void bets, remove winnings, or close accounts where activity suggests cheating or manipulation. You should use our services responsibly and make use of the safer-gambling tools we provide.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these conditions. Where bonuses apply, wagering requirements, time limits, eligible games and maximum cashout limits will be set out in the applicable promotion rules. Certain payment methods may be excluded from bonus eligibility. We may suspend, withdraw or amend promotions where necessary to prevent abuse or to reflect regulatory requirements.

Deposits and withdrawals

Available payment methods, minimum deposit levels and processing times are displayed in the cashier and may vary by country. Typical minimum deposits start from £10. Withdrawals are subject to verification and processing checks; we may require documents to confirm identity, address or source of funds before releasing funds. Third-party fees may apply and processing times depend on the payment provider. We may set deposit and withdrawal limits to manage risk.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will acknowledge and investigate complaints promptly and aim to resolve them fairly. If we cannot resolve an issue internally we may suggest escalation to an independent third party or dispute resolution service where available and appropriate. Decisions made under these terms will be communicated in writing.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered customers of material changes by posting a notice on the site or by other contact methods. Continued use of our services after changes are published constitutes acceptance of the revised terms. If you do not accept the updated terms you should close your account and stop using the service.